Software Features:
Valid XHTML/CSS system
Add seperate support area departments
Add individual users to each department
Grant users one of 3 permission types
Assign users to multiple departments
Searchable Frequently Asked Questions (Optional)
File Attachment (Optional)
Set allowable file types and max size for attachment
Add standard responses to speed up ticket response times
Auto cron function to close unanswered tickets after certain time
Auto zip attachments (Optional)
Easily change ticket status and other ticket options
Edit/delete replies
Option for support people to contact each other via admin area
Ability to search ticket database
Template driven system utilising the Savant2 template engine
Utilises BB code in ticket comments
No user login required to view or create tickets
Adds database prefix for people with only 1 database
Live Support Module (Optional)
Add user signatures to appear at the bottom of all tickets
Enable/disable e-mail notification for users
Ability for admin to go straight to ticket after log in to save time
Captcha code or simple math sum implementation for spam prevention
Time offset feature
Merge ticket to another ticket with optional notification
Ban filters (Optional)
Admin tools to purge old tickets/attachments older than specified time
Permanently close tickets that visitor cannot re-open
SMTP mail settings
Version/Testing:
Our software is coded to comply with different browsers and coding standards for a high quality system.
Software Version: v1.2
Released: Jan 31 2008
Originally Released as: Maian Support
Browser Testing: IE7, IE6, Opera 9.25, Firefox 2.0.0.12/3.0
Local Server Testing: Apache server running PHP v5.2.5, MySQL 5.0.27-nt
Production Server Testing: Apache server running PHP v4.4.4, MySQL 4.1.21-standard
PHP Error Reporting set to E_ALL for development.
HTML Tidy: 0 Errors, 0 Warnings
With Thanks To:
Erik Bosrup, Rochak Chauhan, Paul M. Jones, Edward Eliot, dhtmlgoodies, Brent R. Matzelle, John Davenport Scheuer, Amir Salihefendic & Brady Vercher
Licence:
You are licenced to use Ticket Desk Pro on as many domains as you personally own. We don't believe in "per domain" licencing models. If you've bought it, go ahead and use it.
History:
For software release history see:
docs/history.txt